Frequently Asked Questions
Do I have to make an appointment or can I just walk in?Mascot Medical and Dental
If you require immediate treatment, we do cater for patients who walk into the practice without an appointment. The staff will determine the urgency of the appointment and prioritise accordingly.
For non-urgent walk in appointments, patients with pre-booked appointments take priority. Doctors will see their booked patients first, then see non-urgent walk in appointments in between these times.
Do I need a long appointment?Mascot Medical and DentalWe do standard up to 15 minute appointments. Some services like health assessments, care plans (including mental health plans), skin checks, post hospital admissions, review of tests and medications or if you have a number of complex concerns to discuss with your doctor may require a longer appointment.
How are test results managed?Mascot Medical and Dental
Test results are only given to the patient concerned. You will generally be asked to make an appointment with your doctor to follow up.
How do I get a medical certificate?Mascot Medical and Dental
Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.
How do I transfer my medical records from my old practice/doctors to this practice?Mascot Medical and Dental
Please ask the reception staff for a “Request for Transfer of Patient File” form.