Frequently Asked Questions

If you require immediate treatment, we do cater for patients who walk into the practice without an appointment. The staff will determine the urgency of the appointment and prioritise accordingly.

For non-urgent walk in appointments, patients with pre-booked appointments take priority. Doctors will see their booked patients first, then see non-urgent walk in appointments in between these times.

We do standard up to 15 minute appointments. Some services like health assessments, care plans (including mental health plans), skin checks, post hospital admissions, review of tests and medications or if you have a number of complex concerns to discuss with your doctor may require a longer appointment.

Test results are only given to the patient concerned. You will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Please ask the reception staff for a “Request for Transfer of Patient File” form.

As long as you have a pathology request form from your GP, you do not normally need to make an appointment, just visit the practice and see the onsite pathology collectors – Douglas Hanly Moir. Appointments are necessary for some tests e.g. Glucose tolerance tests.
Yes, you can. Mascot Medical and Dental Centre will always try to give you an appointment with your preferred doctor. However, on some occasions your preferred doctor may be fully booked or they may not be in on that particular day. You are also free to consult any doctor at this practice and to change doctors within the clinic at any time – your new doctor will have access to all the records and notes made by the previous doctor.
As many medications can be potent if taken inappropriately, it is important to have your medications regularly reviewed by your Doctor. If we have never prescribed the medication for you before, or it has been greater than 3 months since your last prescription, you will require a consult to obtain a prescription.